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A Smart Way to Sort and Store Those LEGO Sets!
I've had the very rare missing piece before, but have never received a piece that (according to the parts list) isn't even in the set! Bag 2 in the new Space Shuttle
Lego Customers Lose Millions of Pieces a Year. The Company's 4-Word Response Is the Best I've Ever Seen | Inc.com
The Missing Piece Store
A Customer Discovered Their $350 Lego Set Was Missing Pieces. The Company's Response Was Brilliant | Inc.com
Sell as incomplete or buy the missing pieces? : r/lego
Missing Piece Guarantee | BRICKNOWLOGY - Build Your Mind